Industries & Verticals

We have expertise in a number of verticals for call and contact centers including customer service, sales and service, tech support, and help desks.  The following verticals represent a specialized level of in-depth knowledge and expertise.

Banking, Brokerage
& Financial Services

Retail Order Entry
Help Desks

Technology & Software
Help Desks

Medical Products
& Pharmaceuticals

Electric & Gas
Utilities

Insurance: Property, Casualty & Life

Health Insurance
& Healthcare

Energy
Distribution Services

 We welcome the opportunity to discuss your requirements confidentially and  invite you to contact us. 

Call 1-800-281-1400 or email us at eservice@kramerandassociates.com.

                                                                           

                                      Copyright © Q1 2012 by Kramer & Associates

 

 

Copyright © Q3.2  2011 by Kramer & Associates

Copyright © Q1,2011 by Kramer & Associates

Copyright © Q3.2  2011 by Kramer & Associates 

Copyright © Q1,2011 by Kramer & Associates

Copyright © Q1,2011 by Kramer & Associates

 

Copyright © Q1,2011 by Kramer & Associates

A Sampling of Our Clients

 

 

What Our Clients
Say About Us

 

“We utilized Kramer & Associates for two contact center engagements.
Their vendor neutral approach, comprehensive knowledge of
best practices,
technical skill and
great “people sense” allowed us to move
our customer service contact center
to the next level. 
We would definitely
use them again and
they more than
delivered on
their promises.”