“Kramer & Associates has the formula to take any Call Center to the next level with their expertise and ability to make it a business reality.  Their expertise was invaluable…they understand every aspect of designing a world-class call center and translate that knowledge into detailed action plans.  Kramer & Associates’ work ethic, professionalism, and commitment to delivering for their clients is unsurpassed.”

"The professionals at Kramer & Associates were very thorough in evaluating our technology improvement and cost reduction plan. Their research of best practices in our marketplace was first rate, and their recommendations will greatly improve our competitive edge in our industry. The added benefit was a greater awareness of ABB Industrial Systems internal processes.”

“The project involved telephony and systems architecture as well as best practices and detailed call scripts and maps. They brought the foundation for the call center, call handling, and training…they brought a business reality to the project.  They’re great.”

“We used them to analyze our telephony infrastructure as well as our workflows.  They did an excellent job.  We have relied on them many, many times and would use them again in the future."

"Kramer & Associates...bridged the gap from the strategic to the tactical.  There are not many companies...who can do the job they did and perform at a level that more than exceeded our expectations."

“If I were staring a call center from the ground up or considering combining/ closing centers, I would not hesitate for a minute and tell you that Kramer & Associates would be the company to get me there.  They are absolutely 'the best'…They are the experts."

"Kramer & Associates did two projects for us…that became the backbone for the global call center model introduced in the IBM Company in 1997. They gave us the tools and great deliverables...they more than met our expectations."

"I am not a fan of consultants, but we have been very pleased with Kramer & Associates and how well the call mapping drove efficiency into our training program."

Enterprise Strategic Assessment & Road Map Recommendations for Member Banking, Investments, P & C and Life Insurance, Investments, and Retention Services.

Several return engagements for follow-up on the Road Map Recommendations Performance Status and Centers of Excellence Implementation.

We have expertise in the following industry sectors:

• Banking, Brokerage and Investment firms
• Chemical
• Communications & Wireless
• Consumer Goods & Services
• Distribution, Manufacturing & B2B Inventory Control
• Electronic Technology
• Electric & Gas Utilities
• Energy & Energy Distribution Services
• Financial Services
• Government Suppliers
• HealthCare & Human Health Services
• High Tech Equipment, Application and Service Providers
• Manufacturing
• Medical Products
• Outsourcers Service Firms
• Pharmaceuticals
• Property & Casualty, Life and Auto Insurance
• Retail

We Welcome the Opportunity to Talk with You

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