Call Center & Customer Service Consultants

Kramer & Associates is an independent, vendor-neutral consulting firm providing proven strategies to optimize call center, contact center and customer care performance through our call/contact center assessments.

We are recognized as Subject Matter Experts in call and contact center strategic assessments. By providing “thought leadership” our clients optimize performance of their call and contact centers for improved competitive advantage.

As independent, vendor-neutral, contact center consultants, our recommendations are based solely on our client’s goals, requirements, needs, and culture as well as our expertise and best practices.

To learn more about our strategic assessments and service offerings for call centers, contact centers, and customer care units, click on the buttons above.

Our Consulting Methodology is Our Key Differentiator

Our strategic assessment process is unique. We partner with our clients in a collaborative approach to define or refine the customer service strategy and conduct a comprehensive review and assessment of the call or contact center operations.

We partner with our clients and spend time getting to know the culture. As a result, our recommendations are sensitive to the client’s culture while representing the optimum combination of potential benefits, rewards, risks, costs and sustainable call and contact center strategies.

Our recommendations focus on innovative, omni-channel customer-centric solutions designed to enhance competitive advantage through service excellence, resource optimization, and integrated multi-channel technology.

We have a proven track record of helping some of the world’s most respected contact centers achieve measurable results through our proven and time-tested “Systems of Alignment” methodology. This is a comprehensive, fact-based approach to analyzing and evaluating the complex interactions among people, process and technology for sustained competitive advantage.

Contact Us

To learn how we can help you, call us at 1-800-281-1400 or email us at